I do not have the needed verification documents, how can I verify my business?

DLY may be able to accept alternative documentation. Please call us at 888-44-SACKI (2254) and an account representative will be able to assist you.

Why do I have to update my contact information with Google?

DLY currently relies on Google’s database as a resource for contact information. Updating your information is easy and ensures that Google Maps is accurate when a consumer uses the App.

How can I arrange for training for my staff?

DLY has training resources available to merchants. Please contact DLY at info@differentlikeyou.com and your account manager can work with you to secure customized training.

Who do I contact regarding billing for my subscription?

Billing Inquiries can be emailed to info@differentlikeyou.com.

I would like to purchase a subscription to receive quarterly data about my consumers, how do I sign up?

You can visit our website at www.differentlikeyouinc.com and complete the form. An account representative will reach out to you directly to confirm your subscription.

The dashboard is not allowing me to respond to a consumer’s review, what can I do?

The app allows the merchant to respond to the consumer twice. If you are not able to respond at all, please contact support at info@differentlikeyou.com.

Can I request that a negative review be removed?

The App is designed to share valuable information with merchants about consumer experiences. DLY does not remove reviews unless reviewer content violates our community guidelines. Merchants can respond to negative reviews before they post as an opportunity to rectify misunderstandings.

Can I respond to reviews without claiming or verifying my business?

Unfortunately, merchants cannot respond to reviews without verifying a business. This protects the merchant from someone else being able to claim your business and falsely respond to reviews.

What if the consumer is misrepresenting the facts?

The merchant has two opportunities to respond to consumer reviews to clear up any misunderstanding.

How long does a negative review stay on the site?

DLY does not remove reviews. Merchants should continually encourage consumers to write reviews of their establishments to ensure that exceptional consumer service experiences are being shared on the site.

How does DLY ensure that reviews are accurate?

DLY’s goal is to create a positive feedback loop and relies on consumers to honestly and accurately describe their experiences to inform the merchant and other consumers about the establishment. Merchants are given an opportunity to respond to potentially negative or inaccurate reviews before they post.

My building is a landmark and I have an ADA exemption but I keep receiving negative reviews, what can I do?

To minimize consumer frustration, we can mark your establishment as not accessible. Please contact your account manager at info@differentlikeyou.com regarding your negative reviews.